The following guide will cover the most popular commands on the Polycom VVX 310 handset.
Our previous telecoms system required prefixing external calls with a ‘9’. This is no longer required. To dial an external number, simple entered the number and lift the handset.
(Announce caller before transferring)
Press the cancel button. The call won’t be transferred, and the call will resume.
Transfer to voicemail
To transfer a call directly to a user’s voicemail:
Press the hold button (picture of handset and pause sign on the button) – to resume the call, press the button again. While on hold the caller will hear on-hold music/marketing message.
Press the button with a microphone and line through it. This will illuminate while the call is muted. No on-hold music is played and you will still hear the caller. They cannot hear you when this is active.
Loudspeaker / Handsfree Call
Press the button with the loudspeaker picture on it – this will illuminate. You can then use the phone in handsfree mode/loudspeaker.
Missed Calls / Received Calls
To view the recent calls list from the home screen select directories and then select recent calls and it will
Each button on the phone can have a speed-dial allocated to it. The IT Services team can add these to your handset. Please email ITSupport@Minster.notts.sch.uk with the name and extension.
Do Not Disturb
Select DND button on the handset. This will change the tick next to your extension number to a cross. The handset will not ring whilst in Do Not Disturb mode. Please select DND to take the handset out of Do Not Disturb.