If you would like to enable multi-factor authentication (MFA), please request the IT Services team to enable this on your account (email itsupport@mitretrust.org.uk). Once MFA verification is enabled, you have to set up your account to use it.


By setting up multi-factor authentication, you add an extra layer of security to your Office 365 account. You sign in with your password and a code sent to your phone.

  1. Ensure the IT Services Team have enabled MFA on your account (email itsupport@mitretrust.org.uk).

  2. Sign in to Office 365 with your account as usual. After you choose Sign in, you'll see this page:

  3. Choose Next.

  4. Select your authentication method and then follow the prompts on the page. We recommend using the Microsoft Authenticator app (you can download the Microsoft Authenticator app to your smartphone from your App Store). If you do not have access to a smart phone, select Authentication Phone. Then select Set Up. 

  5. If you're using the Authenticator app, open the app and select the plus to add an account. Select Work or school account then scan the QR code presented by the website. Select Next to continue.

  6. Not all programs support MFA. You'll get an app password that you can use with third party programs like Apple Mail, etc. Choose the copy icon to copy the password to your clipboard. You won't need to memorise this password, and you can generate more app passwords when ever you require them (head over to the following link to generate a new App Passwordhttps://account.activedirectory.windowsazure.com/AppPasswords.aspx).

    Image of the copy icon to copy the app password to your clipboard.

  7. Once you complete the instructions to specify how you want to receive your verification code, the next time you sign in to Office 365, you'll be prompted to enter the code that is sent to you by the Authenticator app, text message or phone call. 

    When you sign in with 2-step verification, you'll be prompted for a code.